GOLD STANDARD COVID-19 STANDARD OPERATING PROCEDURES

In order for Belize to open up safely to tourists the Belize Tourism Board in partnership with our National Oversight Committee and the Belize Ministry of Health, the Gold Standard Certification Program was developed to standardize health and safety in the tourism industry for the safety of Belizeans and our visiting guests.
  1. Tourists will be required to present a negative Covid 19 PCR test on arrival or be tested at the airport at their own expense ($50.00USD). 
  2. The Belize Health App is required for download and entrance to Belize which will streamline the airport screening process and assist with contact tracing as tourist enjoy the sights of Belize.
  3. Happy Go Luckie Tours will be working with other Gold Standard Certified hotels and tour operators to ensure the safety of guests and our staff.
  4. We will only be offering private tours during the pandemic. This means you and your tour group will have the boat to yourselves and you wont be put on the boat with other guests. Physical distancing is difficult on a boat so we feel this is the safest option for our guests and staff at this time.
  5. All of our staff have gone through training to ensure they are up to date on all the new standards and procedures we will be following.
  6. Until further notice our physical office will be changed to virtual only and all bookings will now be taken online via our website booking features or through partnering hotels and vacation properties. We will also provide information and take bookings on the phone. 
  7. All waivers and pre-tour check in will be done via email. 
  8. All payments will be taken online when possible via payment app or through booking resorts. Handling of cash is discouraged but we can take cash payments if necessary.
  9. We have a staff member, our Gold Standard manager, who's sole responsibility is ensuring standards are maintained and guest and staff safety. The GS manager is also our point of contact between us and the health authorities should we have a medical incident.
  10. Once you meet our staff to depart for your tour you will have a non-invasive temperature and symptom check.
  11. Our ground transport vehicle will have a mask up, windows down policy to allow for maximum airflow when guests are in close proximity to our staff. 
  12. All staff and guests will be required to wear a mask while on tour except when drinking, eating and swimming. 
  13. Social distance of 6' will be required between our tour groups and others should we encounter other groups while on tour. 
  14. We have hand sanitizing stations in all our transport and marine vessels for the guests and to use whenever appropriate or required.
  15. All of our tour gear and vehicles are completely sanitized and logged between guests. Snorkel gear is properly sanitized according to Divers Alert Network standards using sodium hypochlorite (bleach) solution.  DAN Best Practices Gear Sanitization
  16. Should we have any medical incident while guests are in our care we have a set of protocols to handle the situation with care and consideration for everyone involved. Our aim is always safety of everyone in our care.
  17. We will have a flexible cancellation policy in regards to cancellations due to Covid-19. You can find our booking and cancellation policies HERE